Puddle Ducks Herb Farm 1817 Road 76, Pasco, WA 99301 US

(509) 542-0489

Welcome to Puddle Ducks Herb Farm A U-Pick Farm & Cottage Shop

Shop Policies

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Returns

 

Returned items need to be 100% intact and returned  in  their original  packaging and include a copy of the packing slip. You can return items  up to 30 days after the date we shipped your order.  Shipping charges are  not refundable.


Remember, we cannot accept returns without prior authorization.  Please contact Customer Service for an Authorization Code.


If we shipped the wrong item to you by mistake, please contact  Customer Service and we will ship the correct item at no additional cost.  


All items purchased from  our Cottage Shop must be  returned to the shop. 


All items purchased online or by phone  may be returned by contacting our Customer Service.

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Shipping Information

 We do not ship to Military locations! SPS.

  • The shipping and handling cost for your order is based on the total weight of the order.
  • Orders are only shipped on business days: Monday-Friday, excluding  holidays.
  • For faster delivery, upgrade your shipping method.  However,  not all delivery methods are available to all areas.
  • Due  to the Coronavirus  our processing times have been extended by an additional 2 to 3 business days to allow for additional safety measures.
  • Due to delays with our shipping partners, we're not able to  offer expedited shipping at this time. 
  •   We only ship within  the United States, including Hawaii and Alaska. We cannot ship to Puerto  Rico, Guam or US Virgin Islands. 
  •  We do not ship to Military locations at this time. 
  •  Unfortunately, we cannot ship internationally at this time. 
  •   When your order is shipped from our Cottage Shop, we will send you an email  to confirm your shipment .  In this email will include the package  tracking number.
  •  We’re unable to ship a single order to multiple addresses. You’ll need  to create a new order if you’d like to ship to more than one address. 

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Out O f Stock / Discontinued items

If an item in your order is out of stock, our Customer  Service will  be in touch to discuss a possible solution.  


There are times when we change our inventory selections and we will no longer be carrying  a certain  fragrance, color or type of item.


When   items  that are out of stock, we will let you know when we expect to have more made up.  Since everything is handmade it can take a couple of weeks for us to get back in stock of that particular item.  Our Customer Service will try to get you your desired item as quickly as possible.

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Heat Sensitive Products - Melt-able

 Products labeled with our melt warning symbol are designed to melt  around body temperature.  So during the  summer months or in hot  climates, it’s possible for these products to melt while in transit, so please  keep that in mind when you order.  


To avoid disappointment in  hot climates or seasons, we recommend ordering during the cooler seasons.  


We won’t be able to replace  or refund  any melted items.  


Please  keep melt able  products in a cool spot away from direct sunlight and heat. 

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Order Cancellations & Changes

 We normally don’t accept order cancellations or changes once an order  has been processed. If you have a question about your order, please contact Customer Service.